Tel: 0707444222 or 0786444600 | Email: info@kstvet.ac.ke
Introduction to the departmental services
Education and Training department is committed to providing high quality services to all our customers. The department is continually improving its services to meet and exceed customer expectations.
Role of the service delivery charter
The service charter clearly identifies Education and Training department’s purpose, its customer base and services. It clearly sets out the department’s customer service standards, rights and responsibilities.
Departmental vision
A center of excellence in the provision of pedagogical skills in training and research.
Departmental mission
To equip Trainees with relevant pedagogical competencies in training and research.
Departmental core values
| NO | ACTIVITY | REQUIREMENT | COST | TIMELINE |
| Teaching & learning | Regular attendance of classes | Free | As per the timetable | |
| Sit for 3 CATS per term | Regular class attendance | Free | As per schedule of CATS | |
| Sit for end term Examinations | -75% attendance of classes
-Completion of fee payment |
Free | As per examination time table | |
| Provision of reports | Sit for exams | Free | Immediately after the academic committee approval | |
| Other Services | Nil | Free | As need arises |
RIGHTS OF THE CUSTOMER
Our customers are entitled to:
CUSTOMER OBLIGATIONS
Our customers are expected to meet the following obligations:
FEEDBACK
Education and Training department is committed to meet and exceed our customer expectation.
However, in case of a lapse in our service delivery, you may raise complaints as follows:
