Education and Training department is committed to providing high quality services to all our customers. The department is continually improving its services to meet and exceed customer expectations.
Role of the service delivery charter
The service charter clearly identifies Education and Training department’s purpose, its customer base and services. It clearly sets out the department’s customer service standards, rights and responsibilities.
Departmental vision
A center of excellence in the provision of pedagogical skills in training and research.
Departmental mission
To equip Trainees with relevant pedagogical competencies in training and research.
Departmental core values
Innovation and Creativity
Integrity
Inclusivity
Team work
Professionalism
NO
ACTIVITY
REQUIREMENT
COST
TIMELINE
Teaching & learning
Regular attendance of classes
Free
As per the timetable
Sit for 3 CATS per term
Regular class attendance
Free
As per schedule of CATS
Sit for end term Examinations
-75% attendance of classes
-Completion of fee payment
Free
As per examination time table
Provision of reports
Sit for exams
Free
Immediately after the academic committee approval
Other Services
Nil
Free
As need arises
RIGHTS OF THE CUSTOMER
Our customers are entitled to:
Quality and timely service
Access to relevant information and feedback
Confidentiality
CUSTOMER OBLIGATIONS
Our customers are expected to meet the following obligations:
Attend classes as scheduled
Adhere to our policies and regulations and provide accurate information
FEEDBACK
Education and Training department is committed to meet and exceed our customer expectation.
However, in case of a lapse in our service delivery, you may raise complaints as follows:
Raise it at the Education and Training department level.
Telephone 0707444222/0786444600 and ask for the HOD Education and Training department office.
