Customer Care in TVET institutions

Course Descriptor

This course is designed to equip learners with the essential skills and knowledge required to deliver exceptional customer care within Technical and Vocational Education and Training (TVET) institutions. It focuses on understanding various aspects of customer service, including identifying customer needs, managing service delivery, maintaining accurate client records, applying effective communication techniques, and resolving complaints and difficult situations effectively. The course aims to create a customer-centric environment that enhances the overall experience for all stakeholders involved in TVET institutions.

Target Group

This course target trainers and front-line officers in TVET institutions